| Learning Objectives | Making the organisation more effective: Delivering change and ensuring commitment, Using project management for results, Clarifying mission and goals, Using quality management systems, Setting and monitoring standards, Management structures and culture.
Inspiring and motivating staff: Leadership in teams, Selecting and developing leaders, Understanding and managing people, Performance management, Appraisal procedures and practice, Coaching and giving feedback, Competence based people development
Project Management: Project work as a strategy to help change, The project management process, Reviewing problems and failures, Skills of project leaders and team members.
Management practice in the public sector: Interventions by Government, Strategies for delivering better service to the public, Public service culture. |